Changed your mind? No problem! We’re happy to refund any items you return aside from items that are swim or final sale. Just make sure to start your return within 14 days of receiving your order. Items need to come back to us in their original condition — unworn, undamaged, with tags attached, and in the original packaging.

To get started, email us with your order details at customerservice@uhlalabyll.com and we will generate a pre-paid shipping label to return the item back to us.

The price of the duty tax and customs will be deducted from your total refund.

Please note that duties, taxes, and customs fees are determined individually by each country’s customs authority and are unfortunately outside of our control. Some countries are stricter than others, while some may not apply additional charges at all, but ultimately these decisions are made by the destination country’s customs office.

All swim and sale purchases are final. We’re unable to offer returns, exchanges, or store credit on these items. This applies to anything bought during sitewide promotions (like Black Friday). Orders placed with a promo code (such as 10% off for newsletter sign-ups or free shipping) aren’t considered final sale and can still be returned under our standard return policy.

If your order isn’t quite right — whether it arrives damaged or not as expected — just send us a note at uhlalabyll@gmail.com. Please include photos showing the issue so we can quickly review and resolve it. Once confirmed, we’ll offer a replacement, store credit, or a full refund depending on the situation.

Majority of international orders are shipped using DHL.

For local Bali orders, we ship via Gojek or offer pickup available in store. Our store address can be found under Contact.

Orders take 5-8 working days excluding customs.

Yes, we ship worldwide!