Because each piece is handmade with care, please allow additional time for your order to be prepared before dispatch.

Once shipped, delivery is estimated to take 5–8 working days. Please note that this timeframe is not guaranteed, as postal delays, public holidays, customs processing, and other factors outside our control may affect delivery.

As a small business committed to sustainable production, we truly appreciate your patience and support.

Changed your mind? No problem! We’re happy to refund any items you return aside from items that are swim, made from leather, or final sale. Just make sure to start your return within 14 days of receiving your order. Items need to come back to us in their original condition — unworn, undamaged, with tags attached, and in the original packaging.

To get started, email us with your order details at customerservice@uhlalabyll.com and we will generate a pre-paid shipping label to return the item back to us.

The price of the duty tax and customs will be deducted from your total refund.

All swim, leather, and sale purchases are final. We’re unable to offer returns, exchanges, or store credit on these items. This applies to anything bought during sitewide promotions (like Black Friday). Orders placed with a promo code (such as 10% off for newsletter sign-ups or free shipping) aren’t considered final sale and can still be returned under our standard return policy.

Need a different size? No problem! We're happy to offer exchanges on eligible items within 14 days of receiving your order.

Items must be returned in their original condition — unworn, undamaged, with tags attached, and in the original packaging.

Please note that swimwear and final sale items are not eligible for exchange.

To get started, email us with your order details at customerservice@uhlalabyll.com and we will generate a pre-paid shipping label for your return.

Once we receive and inspect your item, we'll process your exchange subject to product availability.

Any applicable duty, tax, customs fees, or price differences between exchanged items will be the responsibility of the customer.

International refunds typically take 7-14 business days to arrive. While Xendiit initiates the refund in real time, the final processing time depends on the card network and your international issuing bank.

Please note that duties, taxes, and customs fees are determined individually by each country’s customs authority and are unfortunately outside of our control. Some countries are stricter than others, while some may not apply additional charges at all, but ultimately these decisions are made by the destination country’s customs office.

If your order isn’t quite right — whether it arrives damaged or not as expected — just send us a note at customerservice@uhlalabyll.com. Please include photos showing the issue so we can quickly review and resolve it. Once confirmed, we’ll offer a replacement, store credit, or a full refund depending on the situation.

Yes, we ship worldwide!

Majority of international orders are shipped using DHL.

For local Bali orders, we ship via Gojek or offer pickup available in store. Our store address can be found under Contact.