TROPICANA BAG
ACCESSORIES LEATHER BAG
Please refer to our Size Chart.
Changed your mind? No problem! We’re happy to refund eligible items, excluding swimwear, leather items, and items marked as final sale.
Please start your return within 14 days of receiving your order. Items must be returned in their original condition: unworn, undamaged, with all tags attached, and in their original packaging.
To get started, email us at customerservice@uhlalabyll.com with your order details. We’ll provide a return shipping label for you to send the item back to us in Indonesia. You will not need to pay for the label upfront. However, the return shipping cost will be deducted from your final refund amount.
All returns are subject to Indonesian import taxes, customs duties, and related fees. These charges will also be deducted from your refund.
Please note that customs clearance can take up to 10 days. Refunds will only be processed once we receive the returned item and confirm that it meets our return conditions.
Once your refund has been processed, you’ll receive a confirmation email showing the final refund amount. Depending on your bank or payment provider, it may take up to 10 business days for the funds to appear in your account.
International shipping is through DHL Express and takes approximately 5-8 working days excluding customs once shipped. Because each piece is handmade with care, please allow 24-48 hours for your order to be prepared before dispatch.
Please refer to our Shipping Policy for more information.
MADE SUSTAINABLY IN BALI
FAQS
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Because each piece is handmade with care, please allow 24-48 hours for your order to be prepared before dispatch.
Once shipped, delivery is estimated to take 5–8 working days. Please note that this timeframe is not guaranteed, as postal delays, public holidays, customs processing, and other factors outside our control may affect delivery.
As a small business committed to sustainable production, we truly appreciate your patience and support.
DO YOU SHIP INTERNATIONALLY?
We ship worldwide.
WHAT IS YOUR RETURN POLICY?
Changed your mind? No problem! We’re happy to refund eligible items, excluding swimwear, leather items, and items marked as final sale.
Please start your return within 14 days of receiving your order. Items must be returned in their original condition: unworn, undamaged, with all tags attached, and in their original packaging.
To get started, email us at customerservice@uhlalabyll.com with your order details. We’ll provide a return shipping label for you to send the item back to us in Indonesia. You will not need to pay for the label upfront. However, the return shipping cost will be deducted from your final refund amount.
All returns are subject to Indonesian import taxes, customs duties, and related fees. These charges will also be deducted from your refund.
Please note that customs clearance can take up to 10 days. Refunds will only be processed once we receive the returned item and confirm that it meets our return conditions.
Once your refund has been processed, you’ll receive a confirmation email showing the final refund amount. Depending on your bank or payment provider, it may take up to 10 business days for the funds to appear in your account.